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2/24/2020 Note: updates coming soon on the new 211 LA website, including announcements of new programs - stay tuned and check back!

 

What We Do

211 LA County (or 211 LA) is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County.  We provide over 500,000 people every year with information and referrals to the services that best meet their needs, through our 24 hour 2-1-1 call line, or through our website and chat. Our purpose is to make community connections, so that people in LA can survive, thrive, and be empowered, no matter their situation or background.

 

How We Do It

Contacting 2-1-1 LA is free*, confidential, and accessible in 140 languages.  For every contact, we assess a client’s needs, asking questions and anticipating things he or she may not even be aware are needed or available. Then we provide the best referrals from our up-to-date resource database of over 50,000 services. For certain situations we provide follow-up or care coordination to assist people in receiving the services and overcoming barriers such as transportation, documentation, and more. Our professional, compassionate, and highly trained staff goes above and beyond with every call or contact to help people and deliver hope.

 

How We're Funded

211 LA is a public non-profit (501C-3) organization. We contract with the County of Los Angeles to provide county-wide Information and Referral services, and provide specialized hotline and service navigation services for other public and private entities.

 

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