What We Do

211 LA County (or 211 LA) is the hub for community members and community organizations looking for all types of health, human, and social services in Los Angeles County.  We provide over 500,000 people every year with information and referrals to the services that best meet their needs, through our 24 hour 2-1-1 call line, or through our website and chat. Our purpose is to make community connections, so that people in LA can survive, thrive, and be empowered, no matter their situation or background.

 

How We Do It

Contacting 2-1-1 LA is free*, confidential, and accessible in 140 languages.  For every contact, we assess a client’s needs, asking questions and anticipating things he or she may not even be aware are needed or available. Then we provide the best referrals from our up-to-date resource database of over 50,000 services. For certain situations we provide follow-up or care coordination to assist people in receiving the services and overcoming barriers such as transportation, documentation, and more. Our professional, compassionate, and highly trained staff goes above and beyond with every call or contact to help people and deliver hope.

 

How We're Funded

211 LA is an independent non-profit (501C-3) organization. We contract with the County of Los Angeles and First 5 LA to provide county-wide Information and Referral services, plus provide specialized hotline services for other public and private entities. We also accept private donations that supplement our Care Coordination programs and allow us to reach more clients with immediate help.

 

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