What You Need to Know



What is a Coronavirus?

Coronaviruses are a large family of viruses. Many of them infect animals, but some coronaviruses from animals can evolve (change) into a new human coronavirus that can spread from person-to-person. This is what happened with the new coronavirus known as SARS-CoV-2, which causes the disease known as COVID-19. Diseases from coronaviruses in people typically cause mild to moderate illness, like the common cold.


What are the Symptoms?

Reported illnesses have ranged from people with mild symptoms to people becoming severely ill, requiring admission to the hospital, and dying. Older adults and people who have severe underlying medical conditions like heart or lung disease or diabetes seem to be at higher risk for developing more serious complications from COVID-19 illness.

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Symptoms include:



Difficulty breathing

Repeated shaking with chills

Muscle pain


Sore throat

New loss of taste or smell


Based upon available information to date, those at high-risk for severe illness from COVID-19 include:

People aged 65 years and older

People who live in a nursing home or long-term care facility


Other high-risk conditions could include:

People with chronic lung disease or moderate to severe asthma.

People who have serious heart conditions.

People who are immunocompromised including cancer treatment.

People of any age with severe obesity (body mass index [BMI] >40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk.

People who are pregnant should be monitored since they are known to be at risk with severe viral illness, however, to date data on COVID-19 has not shown increased risk.


Can I Get Tested?

LA County Residents who are interested in being tested should first contact their Primary Care Provider or Healthcare Center via phone.

If you do not have access to this care or are unable to contact them, free testing is available across the County of Los Angeles. Priority is given for those who meet criteria below in accordance with new State guidelines. You may register for a testing appointment HERE.

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At this time, COVID-19 testing is prioritized for Los Angeles County residents who are:

Symptomatic with the following symptoms:



Shortness of breath


Repeated shaking with chills

Muscle pain


Sore throat

New loss of taste or smell


Asymptomatic persons:

65 years or older

Those with a chronic medical condition

Essential workers, which includes: Social service employees; Critical government personnel; Health care professionals; Grocery and food service workers; Utility and other public employees

People in institutional congregate living settings, such as skilled nursing or long-term care facilities, homeless shelters, correctional institutions.

For more information and FAQs on COVID-19 testing go HERE.

To register for a testing appointment go HERE.


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Mental Health Services


Applications for this program are now closed.

Here are the next steps:

1. 211 LA will review the 20,000+ applications received for eligibility.

2. 211 LA will share all eligible applications with the Los Angeles County Development Authority (LACDA) and their partner housing agencies.

3. LACDA and the partner agencies will conduct the lottery to select applicants to receive rental assistance.

4. The agencies will begin working with selected applicants until funds are exhausted.  

5. Applicants will be notified once this process is complete.

 This process may take several weeks as we have received over 20,000 applications.

 We appreciate your patience in refraining from requesting updates or asking additional questions as staff are working to process these many applications.

Thank you.

Resource Updates

Has your agency altered their services due to COVID-19? Submit any changes to your organization's services and 211 LA's Resource Team will reach out to you to verify changes.

Things You Can Do

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Safer at Home Order

Know how to keep yourself and others safe as LA County begins to reopen - lives depend on our choices and actions to stop the spread of COVID-19. 

Go HERE for information regarding the phased approach to reopening LA County Safely.

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Request a COVID-19 Test

If you are seeking to be tested for the Novel Coronavirus (COVID-19) complete this online form to see if you are eligible.

You can also connect with COVID-19 related resources and information by dialing 2-1-1 or searching our online database.

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Report Hate Incident

If you have been the victim of or witness to an act of violence, bullying, harassment, threat, or other act motivated by hate, please fill out the Hate Incident Report Form or dial 2-1-1 to file a report and be connected to support services. 

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Stay Informed

Keep up to date with current best practices in safety and health by following trusted sources of information such as 211 LA, LA County's Department of Public Health, and the Center for Disease Control's websites and social media accounts which can be found linked below.


LAist: Your No-Panic Guide To LA Life
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LA County Department of Public Health
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CA Department of Public Health
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Connect via Chat

Have more questions? or need help finding resources? Chat with a 211 LA Community Resource Advisor now:

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