History

1981
INFO LINE created jointly by the County Department of Public Social Services and the United Way of Greater Los Angeles
1986
County Launches Abuse Hotline using INFO LINE as service provider
1987
First edition of INFO LINE Taxonomy of Human Services
1988
Centrex phone system replaced with premise-based state-of-the-art AT&T System 75
1989
Call volume tops 200,000 annual calls handled
1990
Subscriptions of microfiche versions of resource database offered to the public
1991
AIRS, the national industry association, adopts INFO LINE Taxonomy as the professional standard for social service database indexing
1992
INFO LINE activated to provide emergency relief efforts for victims of the Los Angeles civil disturbances
1994
Off-site services begin at the Edmund D. Edelman Children's Court
1997
INFO LINE becomes first Information and Referral service in the country to receive professional accreditation by AIRS
2000
Unincorporated Area Services and Code Enforcement Hotlines launched; Offsite services begin at the Stanley Mosk Courthouse in Family Law Court
2002
INFO LINE joins Advancement Project as Governing Partner in creating HealthyCity.org Countywide; BABY SAFE hotline launched to safely surrender newborns
2003
First CA 2-1-1 application to the California Public Utilities Commission is submitted by INFO LINE
2004
INFO LINE leads creation of 211 CA, serving as a founding chair of the network
2005
2-1-1 dialing introduced to County residents by INFO LINE, now 211 LA
2006
Customized Canadian edition of the 211 LA Taxonomy, including French translation adopted as Canada's new national standard by INFORM CANADA; 211 LA convenes a formative meeting of the 2-1-1 Leadership Council, precursor to 211 US
2007
211 LA along with six other Southern California 2-1-1's are activated in response to a fire storm of 20 separate wildfires over 5 days
2008
Call volume reaches 500,000 annual calls handled
2009
Legacy system replaced with in-house 211LinQ software, Autism/Developmental Delay Screening Program launches
2010
BABY SAFE hotline expanded statewide 211 CareLinQ created and launched to assist community partners seeking care coordination and outcomes tracking capabilities
2011
211 LA/INFO LINE of Los Angeles celebrates 30 years of community service
2012
Phone system and IT network infrastructure move to the "cloud" making possible telecommuting by 30% of operational staff
2013
The Autism/Developmental Delay Screening Project screens its 10,000th child for autism /developmental delays
2014
Advanced search website launched featuring Youth, Veterans and Re-entry guided search portals
2015
Mobility Management Program launches connecting job seekers with transportation resources
2016
Proposition 47 program connects people to legal relief, resources, and care coordination
2017
Family Reunification Housing Subsidy (FRHS) launches at Children's Court, reuniting families as part of the County's Homeless Initiative