211LinQ is custom designed from the ground up by the development team at 211 LA County. As one of the largest 211's in the country, developers of the 211/AIRS Taxonomy and certified Information and Referral experts, we know how critical it is to provide a quick and easy experience for callers and call center agents alike.
211LinQ's information and referral capabilities provide a unique package that includes:
- Integration with VOIP Providers
- Customized Call Pop URLs for Skills Based Routing
- E-mail & Text Message Referral Distribution Capabilities
- Customized Searches including utilization of the 211/AIRS Taxonomy
- Resource Management and Agency Update Capabilities
- Follow-up Survey Capabilities
- Call Playback Capabilities
- Real Time & Scheduled Reports
- Website Integration
and much more!