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211 LinQ

211LinQ is custom designed from the ground up by the development team at 211 LA County.  As one of the largest 211's in the country, developers of the 211/AIRS Taxonomy and certified Information and Referral experts, we know how critical it is to provide a quick and easy experience for callers and call center agents alike.

211LinQ's information and referral capabilities provide a unique package that includes:

- Integration with VOIP Providers
- Customized Call Pop URLs for Skills Based Routing
- E-mail & Text Message Referral Distribution Capabilities
- Customized Searches including utilization of the 211/AIRS Taxonomy
- Resource Management and Agency Update Capabilities
- Follow-up Survey Capabilities
- Call Playback Capabilities
- Real Time & Scheduled Reports
- Website Integration

and much more!