Adult Protective Services (APS) is a 24-hour assistance program to investigate reports of abuse involving the elderly, ages 65 or older and dependent adults, ages 18 to 64 who have physical and mental impairments. These services are provided regardless of income level. Organizations and individuals can report at- risk situations involving: physical, mental, sexual, or financial abuse, deprivation, neglect, isolation, abandonment, abduction, or any treatment which results in physical harm or mental suffering.
After a report is filed, the social workers investigate the situation by conducting a home visit or some form of face- to-face contact with the abused, neglected, or exploited client. Social workers design a case plan and work in collaboration with community agencies, such as Senior Centers, Public Guardian, and the Department of Consumer Affairs.
Who Can Report Elder and Dependent Adult Abuse?
The hotline accepts reports from anyone who has knowledge of or has witnessed the abuse such as family, friends, and neighbors. All reports are confidential. By law, many organizations and individuals who are responsible for the care or custody of the elderly or dependent adults are required and mandated to report situations of abuse. These Mandated Reporters include the following: health practitioners, care custodians, employees of adult protective services agencies, employees of financial institutions, law enforcement, and clergy members.
APS also investigates reports of alleged abuse in homes, hospitals, health clinics, and hotels in situations where the abuser is not a member of the staff. The Licensing and Certification program of the California Department of Health Services examines situations of abuse by staff in health clinics and hospitals. When reporting alleged abuse in nursing homes, long term care, or residential facilities, individuals must contact the California Department of Aging, Long- Term Care Ombudsman Program. For more information, please visit https://www.aging.ca.gov/Programs/LTCOP/
How to Report Elder and Dependent Adult Abuse
To report elder or dependent adult abuse, please call the 24- Hour Elder Abuse Reporting Hotline at 1-877-477-3646 (1-877-4-R-Seniors). For APS Mandated Reporters, please call the APS Mandated Reporter Hotline at 1-888-202-4248, Monday through Friday, 8:30am to 5:00pm.