A social worker from My Friend’s Place called 2-1-1 seeking shelter resources for her client Lisa Brown. The 211 Community Resource Advisor (CRA) asked if Ms. Brown was available to speak with her, and she quickly came on the line to provide information about her situation.Ms. Brown shared that she is a former foster youth and had been experiencing homelessness with her ten month old child. At the time of the call she was also two months pregnant. She had worn out her welcome staying with various friends and found herself in need of a place to stay. The CRA informed Ms. Brown of a case management program that 211 LA works with – the Homeless Family Solutions System (now Coordinated Entry System for Families) – that would possibly be able to assist with housing and offered to connect her to a worker that she could speak with directly.
211 LA warm-transferred Ms. Brown to a Family Response Team (FRT) member at the Family Solutions Center – People Assisting the Homeless (PATH). During this call, Ms. Brown’s situation was assessed and triaged, and an appointment was made for her to go in the following week. When Ms. Brown went in for her appointment, she met with the FRT who was able to assist with accessing supportive services, such as case management and motel vouchers.Shortly thereafter, 211 LA assisted Lisa Brown and her daughter by providing transportation for them to be dropped off at Zahn Emergency Shelter, where they will be housed for 90 days. A Section 8 voucher is currently pending also, and Ms. Brown anticipates being placed into a permanent housing unit upon her exit from the shelter.