Consumer Education

Consumer Education

Provider: CALIFORNIA STATE PUBLIC UTILITIES COMMISSION - LOS ANGELES OFFICE

The commission regulates privately-owned utilities (e.g., electric, natural gas and telephone) and oversees safety standards for common carrier railroads, communication lines (overhead and underground), gas and water facilities, light rail and rapid transit systems. It accepts and investigates consumer complaints regarding these services. In the Los Angeles area, the commission oversees safety standards for the Los Angeles County Metropolitan Transit Authority (LACMTA) and the Port of Los Angeles Waterfront Red Line.

The commission regulates intrastate rates and responds to consumer complaints about billing and/or the services of privately owned public utilities, such as Pacific Bell, General Telephone, Southern California Gas Company and Southern California Edison. It does not regulate municipally owned or district owned utilities, such as the Los Angeles City Department of Water and Power.

The commission accepts complaints about passenger carriers including shuttles, limousines and charter buses; household goods movers; hot air balloons; passenger rail and public utilities. It provides consumer education about these services, including consumer rights, energy conversation and safety, and railroad crossing safety. APPLICATION PROCEDURE Call, e-mail, write or visit the agency's website for information or to file a complaint. FEES/PAYMENT SOURCE There are no fees for services.
Application Procedure
Languages
Spanish
Service Condition Fee

Free

Free

Address

320 W. 4th St., Ste. 500

Los Angeles , CA 90013 (Physical)

Get directions

Website

www.cpuc.ca.gov
Service hours
Monday through Friday, 8:00am to 5:00pm.

Service/Intake and Hotline

(800) 649-7570 (Utilities Fraud Hotline)

FAX

(213) 576-7007

Service/Intake

(213) 576-7000

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