Local Bus Services

Local Bus Services

Provider: LOS ANGELES COUNTY METROPOLITAN TRANSPORTATION AUTHORITY - ADMINISTRATION

The agency provides transportation services for residents of Los Angeles County via the Metro Bus and Metro Rail transit systems. Services include a customer relations office which investigates general complaints on Metro Bus and Metro Rail service, discount bus fares, lost and found services, mass transit services, maps, monthly passes, printed materials, emergency road service, specialized information and referral and toll roads/bridge passes. There are no geographic restrictions.

A toll-free disabled riders hotline provides information; it also accepts and investigates complaints from people who use wheelchairs. Staff notify drivers when passengers who use wheelchairs call about waiting on bus routes. People may call to register a complaint about service; they must provide the line number, coach number, date and time of the incident, direction of travel and a description of the problem. Printed information about accessible service for passengers who use wheelchairs is available. ID cards for people who have physical, mental or developmental disabilities are available for applicants who have a qualifying disability. Buses that have wheelchair lifts are identified by the international symbol of access near the front or rear doors. The symbol also appears on signs at bus stops along routes where lift-equipped buses operate.

The information center provides information about local bus and rail routes. Staff answer questions about other services such as the discount programs; and refer or transfer callers to appropriate departments for additional services. Printed materials such as timetables, informational brochures and grid maps are also available.

The MTA also constructs rail transit facilities, coordinates building of carpool lanes and bikeways and other related activities.

Freeway Service Patrol (FSP) provides non-emergency vehicle assistance for motorists in order to alleviate traffic congestion. People may use their cell phones and dial (511) or freeway call boxes to summon roadside assistance. Services include changing flat tires, jumpstarting cars, refilling radiators and taping leaky hoses, or putting a gallon of fuel into gas tanks. If FSP cannot get the car running within ten minutes, it will tow the car to a safe drop location off the freeway. FSP cannot tow vehicles to private repair facilities or residences or recommend service companies. APPLICATION PROCEDURE Call to apply. Walk in to a Customer Service Center to apply for services or for information.

Riders can also get detailed bus routes through the MTA's website: www.metro.net.

Reduced fare applications for seniors, disabled people and students can be found here: www.taptogo.net

For the Metro Express Lane fastrak transponder individuals can call 511 and say Express Lanes, apply online at www.metroexpresslanes.net, walk in to a FastTrak Walk In Center or mail an application to Metro Express Lanes, P.O. Box 3878, Gardena 90247. Individuals may also pay or dispute fastrak violations on the website. FEES/PAYMENT SOURCE There are fixed fees for different services. There are no fees for FSP services. Fees vary for the Metro Express Lane; there is also a reduced fee program for low-income drivers.
Application Procedure
Languages
Spanish
Service Condition Fee

Administrative

(213) 922-6000 (Administrative Offices)

Service/Intake

(511) - (Dial #511 for Non-Emergency Freeway Assistance) (323) 937-8920 (Lost and Found) (800) 621-7828 (Disability Emergency and Wheelchair Lift Hotline) (213) 922-6235 (Customer Service) (323) 466-3876 (1-323-GO METRO - Metro Transit Hotline) (213) 680-0054 (Reduced Fare Line) (511) - (FasTrak Information)

TDD

(800) 252-9040
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