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Coordinated Entry System for Families


COORDINATED ENTRY SYSTEM FOR FAMILIES

211 LA County is the gateway to information about emergency shelter services and housing support services across the county of Los Angeles. The Coordinated Entry System (CES) for Families is a program focusing specifically on homeless families by providing coordinated access through 211, to services from a network of homeless services providers countywide also known as Family Solutions Centers (FSCs). With this process, 211 LA County helps families save valuable time and eliminates the need to make unnecessary phone calls to multiple shelters and agencies.

CES for Families strives to assist families to not only obtain permanent housing, but to be in the position to sustain their housing through linkages of services.

 

FAMILY SOLUTIONS CENTERS (FSC) PROVIDE THE FOLLOWING: 

  • A centralized point-of-access for families in need of crisis services
  • Temporary and permanent housing placement
  • Connection with employment
  • Physical and mental health care
  • Child care and other community-based services

In an effort to keep families in their community, referrals are provided to the closest FSC site. 


IN ORDER TO BE ELIGIBLE, FAMILIES MUST MEET THE three FOLLOWING CRITERIA:   

1. Homeless or at-risk of homelessness
2. Have at least one minor child under 17 years old or pregnant woman in the 2nd trimester or high risk
3. Reside in Los Angeles County

When a family calls 2-1-1 seeking housing services, a Community Resource Advisor (CRA) conducts an assessment for basic eligibility criteria to determine the best option. If an inquirer meets the FSC criteria, the CRA can then provide a direct connection to an FSC site closest to their community. 

The Coordinated Entry System for Families is a collaborative effort between FSC housing service providers, the Department of Social Services (DPSS), the Los Angeles Housing Services Authority (LAHSA), 211 Los Angeles County, and other partnering agencies.