Laura Mejia has been with 211 LA for nearly 35 years, and is a legacy 211 LA employee - her mother was one of the original employees at InfoLine of Los Angeles. Laura has vast knowledge and experience in the I&R field including case management, providing direct services, leading I&R Department staff, and securing accreditation by AIRS. In her current role as Senior Director she is responsible for developing, implementing and monitoring processes to ensure contract compliance. This position requires her to be involved with all aspects of the operations to meet contractual requirements and raise the level of service quality delivered to the residents of Los Angeles County.
Laura is an AIRS Certified Information and Referral Specialist (CIRS), and a Certified Resource Specialist (CRS).